Refund Policy

Effective Date: [2026-01-01]

Article 1. General Principle

The platform provides digital content and virtual-benefit services. Refund eligibility is determined based on order status, delivery progress, and any policy-violation findings.

Article 2. Eligible Refund Cases

A refund request may be submitted if any of the following applies:

Payment was successful, but the order was not successfully created, and this is verified by the platform;

Duplicate charge or abnormal charge occurred, and this is verified by the platform;

The creator is unable to fulfill the order and no substantial delivery has occurred;

Other cases where a refund is required by applicable laws or regulations.

Article 3. Non-Refundable Cases

Refunds are generally not available in the following situations:

The order has entered production or digital content has already been delivered;

The user requests a refund for subjective reasons (e.g., dislike, temporary change of mind);

The order is terminated due to user violations of platform rules or submission of prohibited requests;

Virtual points or gift tips have already been consumed;

Other scenarios clearly marked as non-refundable on the checkout/order page.

Article 4. Special Notes on Points and Gifts

Points are virtual in-platform benefits and are not withdrawable or refundable in cash by default.

Gift tipping is an in-platform interaction feature and is not withdrawable, monetizable, or cash-convertible.

If system errors cause abnormal points deductions, the platform may restore points after verification.

Article 5. How to Request a Refund

Users should submit a refund request through customer support within [e.g., 7 days], including order number, payment proof, and issue details. The platform will review and respond within [e.g., 3–7 business days].

Article 6. Refund Method and Timing

Approved refunds will be returned to the original payment method. The actual arrival time depends on the payment provider and card-issuing bank processing timelines. Instant arrival cannot be guaranteed.

Article 7. Risk Control and Anti-Fraud

The platform may investigate abnormal refund requests. For malicious refund claims, fraudulent transactions, chargeback abuse, or similar behavior, the platform may reject refunds and apply risk-control measures.